tel: +44 (0)1908 303670 enquiries@thebesgroup.co.uk

Event Escalation Centre

Thebes EEC provides businesses with a suite of monitoring, escalation and administration services. Our wide range of services can be used to fully outsource your requirements or to compliment your existing IT department. Our range of services can be tailored to your needs and includes the following options:

 

  • Service Desk, 1st, 2nd & 3rd Line Support
  • Network Operation Centre
  • Technical Operation Centre
  • Security Operation Centre
  • ITSM Administration Support
All services can be provided remotely from our EEC, on site or a hybrid as required.

Benefits include:

  • A flexible service to suit your business needs
  • Standard business hours through to 24x7/365 available
  • Experienced and dedicated teams of IT professionals with up to date industry skills
  • Updated software and firmware to ensure fully optimised systems
  • Reduced downtime
  • Bespoke Service Level Agreement
  • Immediate management of incidents occurring 24×7/365
  • Increased end user and customer satisfaction
  • Reduced operational overheads
  • Reduced managerial & HR time and effort
  • Cost reductions in desk space, head count and IT infrastructure

TOC/NOC

Thebes’ team provides technical expertise across a range of industries to ensure the right resources…

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SOC

A SOC is critical for monitoring, assessing and reacting to security issues within an organisation’s IT infrastructure

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Service Desk & Technical Support

We have team of experienced and qualified engineers who provide…

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DevOps Admin Support

We appropriate Admin Support with the right talents…

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Cherwell Partner