Baseline Service
Irrespective of the level of service offered by Thebes, our customers expect and are delivered a minimum baseline level of service.
We achieve this by:
- Appointing a dedicated account manager to the service
- Continually bench marking our skills and pricing against our competitors
- Measuring customer satisfaction on a monthly basis against our service or onsite expertise
- Being fast to react to changing requirements
- Ensuring that we retain the best talent and intellectual asset for the engagement
- Agree a commercial model that allows for predictable financial expenditure with built in flexibility to stretch or decrease at short notice
- Establishing a process for continuous improvement once engaged