Telecommunications

Engagement Model

Successfully delivering the true customer needs requires Thebes to implement a series of   fact finding and service definition work shops to obtain a comprehensive understanding of the technologies/services that are to be delivered or supported. To obtain high customer satisfaction through our service we understand that we must work closely with the existing internal teams.

As part of our fact finding program we:

1. Identify, agree, and schedule contract deliverables
   
2. Provide complete documentation and processes
   
3. Establish, author and agree Statement Of Works
   
4. Agree a measurement process to establish customer satisfaction
   
5. Establish sign off process

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