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ITSM Professional Services

For the past two decades, Thebes Group has been a trusted IT service management provider – offering clients independent advice and capabilities for a wide range of ITSM professional services. From careful analysis and assessment, to providing product recommendations and personalised solutions, Thebes’ experienced team will ensure ITSM fits your evolving business needs.

Thebes offer a comprehensive suite of ITSM professional services. Thebes’ experienced Professional Services team is comprised of dedicated project managers, implementation specialists, and support engineers. Thebes brings valuable industry experience, in-depth ITIL knowledge and proven ITSM software installation and support services.

As an Assured Outcome Provider, your success is at the centre of what we do.

Our key ITSM capabilities include:

  • ITSM Consultancy including ITSM Process Assessment, ITSM Transformation, ITSM Tool Selection, ITSM Coaching & Mentoring
  • ITSM Implementation Services including project management and full lifecycle implementation
  • ITSM Administration Services provided either on premise or as a remote service


We support our customers’
implementation from a business
perspective, leveraging
our team’s extensive
industry experience



Thebes Group provides experienced IT professionals to ensure businesses are fully prepared in today’s ever-evolving, global, economic environment.


Admin Support

Thebes can provide these
services via either a
remote administration
support service or an
onsite managed service.



Utilising our intelligent and dynamic workflow service, Heed minimises effort and maximises efficiency in handling your ITSM Software requests.


Cherwell Partner