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Careers

Welcome to Careers

As a trusted Consultancy and Assured Outcome Provider (AOP) our values, engagement model and ability to deliver flexible solutions stand us apart from our competitors. We aren’t simply interested in putting more Consultants on-site or in generating more profit, we see our clients as partners, so embrace their culture and values and ensure that we are always focused on delivering the quality outcome they need, in the most efficient time-frame possible. With this in mind, building, growing and maintaining a high quality team who share the same attitude and professionalism towards our partners’ projects is of huge importance to us.

Infrastructure Delivery Manager – Networking

Role: Infrastructure Delivery Manager - Networking

Network essentials experience required to define, document and manage small to medium scale implementation projects with minimal supervision, working with multiple teams that may have differing priorities and working/cultural practices. You will be responsible for preparing, maintaining project plans and track activities against the plan. Implement effective communication plans and operating rhythms, including provision of regular and accurate reports.

Key Essential Skills

Infrastructure Delivery, Implementations, Network Essentials, Network connectivity, WAN/LAN, TCP/IP, Cisco and Juniper Networking, MS Project, MS Office Suite, Knowledge of project management, MS project.

You must have excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude.

Desirable Skills

CCNA / CCNP, 3rd party colocations and Datacenter Site Operations team(s) to ensure readiness for deployment as it relates to powerspacecabling etc.

Role & Responsibilities

  • Coordinate activities (technical and non technical) with network teams from High Level Design to implementation to operational assurance.
  • Liaise with 3rd party vendors to ensure project deliverables and timescales are agreed.
  • Liaise with Commercial and Business Operations to ensure efficiency around the commercial governance framework.
  • Liaise with BCO to ensure accuracy of hardware ordering and deliverability.
  • Experience of co-location space diversity in terms of Network and Mechanical and Electrical, Telecommunications, Data infrastructure and Financial Data Networks include the carrier access networks
  • Drive deliverables and dates with respective teams and their dependencies.
  • Manage multiple deployments and priorities

Thebes does IT solutions & services differently from most other IT service providers. As an Assured Outcome Provider (AOP) we have spent fifteen years willingly sharing the client's risk with them by focusing on outputs (i.e. quality service & solutions and ROI) rather than inputs (i.e. pricelists and headcount). We do this by fitting our skills, solutions & capabilities to needs, augmenting our staff with enthusiastic professionals from our Academy programme and remaining flexible as our clients' needs change

Outline Thebes Group

Thebes Group is a leading UK wide IT infrastructure technology consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds. To see our list of core capabilities please click here.

Thebes Group is acting as an Employment Agency in relation to this vacancy.

Account Manager

Role: Account Manager

Key Essential Skills

  • Ability to manage under pressure and prioritise workload;
  • Have excellent communication skills and the ability to communicate on all levels - especially with client senior executives (CXO);
  • Ability to handle conflict and work well under pressure;
  • Have good spoken and written communication skills;
  • Enjoy working with people;
  • Have good organising skills; and
  • Have problem solving skills;
  • Able to demonstrate an in-depth grasp of the challenges facing the implementers of IT systems;
  • Ability to be able to work accurately, with good attention to detail
  • Be able to use databases, spread sheets, word processing and accounts packages
  • Build profitable solutions with cross functional teams
  • Able to understand and discuss clients' P&L and Balance Sheets
  • Build/ Deliver Client Presentations as required.

Role & Responsibilities:

Responsible for maintaining current customer revenues and reduce risk of churn, growing existing accounts, increasing customer loyalty through ensuring the highest levels of service delivery quality, expanding into new areas by creating innovative solutions to meet clients' changing requirements

Maintain existing contracts

  • Protect: Secure and deepen existing relationships with client personnel of all levels by working on-site with key client personnel; and
  • Deliver: Coordinate colleagues' work to ensure client delight.

Expand services into new areas

  • Prospect: Use existing personal contact network and in collaboration with Thebes' colleagues, management and partners, identify potential new areas of business within each client;
  • Propose: Gain an understanding of the underlying business needs and constraints of targeted prospects in order to present optimal Thebes' solutions offering quantifiable ROIs; and
  • Close: Overcome objections to win mandates in new operational areas of existing clients.

Play in the Thebes Team

  • Leadership: Conform to the Thebes modus operandi, supporting colleagues and contributing in the delivery and achievement of our overall team and business objectives;
  • Role model: Help build a client-centred sales team culture and behaviours across the sales organisation and into the company more widely;
  • Marketing: Work with Thebes management to build the company's reputation in the market and to generate leads;
  • Management: Establish a performance management culture within any direct reports.

Housekeeping

  • Planning: In conjunction with the leadership team, build and maintain targeted account plans for each prospect and client; and
  • Reporting: Use CRM and other tools to record all activity to support reporting, training and revenue demand.

Essential Experience:

  • Farmer - A true sales professional;
  • Proven track record in maintaining relationships and delivering new revenues;

Outline Thebes Group:

Thebes Group is a leading IT Infrastructure technology consultancy based in the city of London. Thebes work with a number of leading vendors, Government, Insurance and Financial Institutions, including Investment Banks, Brokers and Hedge Funds.

Thebes currently have an opening within Head Office.

Thebes Group is acting as an Employment Agency in relation to this vacancy.

Trainee PMO – Networking Analyst

Role: Trainee PMO - Networking Analyst

Key Essential Skills

Computer Science or IT Qualification, Networking, MS Office Suite 365 Windows, TCP/IP

You must have excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude, working- in the PMO (Project Management Office) as a network analyst.

Desirable Skills

3rd party interaction, readiness for supply chain or deployment operations.

Role & Responsibilities (Full Training Provided)

  • Coordinate activities (technical and non technical) with network teams from High Level Design to implementation to operational assurance.
  • Liaise with 3rd party vendors to ensure project deliverables and timescales are agreed.
  • Liaise with Commercial and Business Operations to ensure efficiency around the commercial governance framework.
  • Liaise with BCO to ensure accuracy of hardware ordering and deliverability.
  • Co-location space diversity in terms of Network and Mechanical and Electrical, Telecommunications, Data infrastructure and Financial Data Networks include the carrier access networks
  • Drive deliverables and dates with respective teams and their dependencies.
  • Manage multiple deployments and priorities

Thebes does IT solutions & services differently from most other IT service providers. As an Assured Outcome Provider (AOP) we have spent fifteen years willingly sharing the client's risk with them by focusing on outputs (i.e. quality service & solutions and ROI) rather than inputs (i.e. pricelists and headcount). We do this by fitting our skills, solutions & capabilities to needs, augmenting our staff with enthusiastic professionals from our Academy programme and remaining flexible as our clients' needs change.

Outline Thebes Group

Thebes Group is a leading UK wide IT infrastructure technology consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds. To see our list of core capabilities please click here.

Thebes Group is acting as an Employment Agency in relation to this vacancy.

Service Now Administrator/Developer

Role: Service Now Administrator/Developer

Key Essential Skills

Service Now Administration, Service Now Development, Stakeholder management, ITIL, Agile, Prince 2

Outline Thebes Group

Thebes Group is a leading UK wide IT Infrastructure Technology Consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive academy Programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, government, financial institutions and insurance companies including investment banks, brokers and hedge funds. To see our list of core capabilities please click here.

Role & Responsibilities

  • Working experience with Service Now, in a support/development analyst role in a medium to large scale enterprise organisation.
  • Proven customer support experience in an IT operations environment including management of own workstack comprising incidents, changes and problem records and escalation procedures.
  • Must have extensive knowledge of the following ITIL disciplines including: Incident Management, Problem Management, Change Management, Configuration Management, Request Management and Process Automation.
  • Supporting delivery of successful technology transformations and adoption of new practices.
  • Expert understanding of Service Now development and administration.

Key Skills and Experience

  • 5 years plus working with Service Now in a support & development role.
  • Knowledge and qualifications in ITIL and Project Management.
  • Good architecture and design experience.
  • Knowledge and use of toolsets & systems (Sharepoint, JIRA, MS Office, SQL,)
  • Knowledge and use of monitoring tools (BPPM, ADDM, Splunk, App Dynamics)

Thebes provides IT solutions & services differently from most other IT service providers. As an Assured Outcome Provider (AOP), we have spent fifteen years willingly sharing the client's risk with them by focusing on outputs (i.e. quality service & solutions and return on investment ROI) rather than inputs (i.e. pricelists and headcount). We do this by fitting our skills, solutions & capabilities to needs, augmenting our staff with enthusiastic professionals from our Academy Programme and remaining flexible as our clients' needs change.

Thebes Group is acting as an Employment Business in relation to this vacancy.

Service Desk Analyst (English/ Mandarin Speaker)

Role: Service Desk Analyst (English/ Mandarin Speaker)

Key Essential Skills

ITSM Tool (preferably Cherwell), Microsoft Products, wireless networks and VPN remote access support, Mandarin speaking is essential.

Outline Thebes Group

Thebes Group is a leading UK wide IT Infrastructure Technology Consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy Programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, government, financial institutions and insurance companies including investment banks, brokers and hedge funds. To see our list of core capabilities please click here.

Role & Responsibilities

  • Troubleshooting and accurately logging all IT issues reported to the Service Desk.
  • Provide solutions & workarounds where possible which meet the customer and business expectations.
  • Providing technical support and advice to users, liaising with 2nd and 3rd line support personnel to resolve complex hardware/software problems.
  • Providing first-line telephone support for IT and facilities related support calls/requests ensuring that calls are answered within SLA and that all any issues are escalated as appropriate.
  • Working to personal and team SLA's/KPIs.
  • Adhering to the Incident management processes, ensuring updates applied in a timely manner.
  • Total ownership and communication or updates and resolution to end user.
  • Monitoring of ITSM tool queue to ensure all fault calls are progressed and updated.
  • Monitoring of emails to ensure all requests and faults are logged and responded to in a timely manner.
  • Responsible for any escalation to other support teams and third party vendors.
  • Providing support on Wireless networks and VPN remote connectivity issues

Essential Experience

  • Mandarin Speaking essential
  • Previously worked on an ITSM tool (preferably Cherwell) to log user calls.
  • Good understanding of Microsoft Products
  • Previously worked in a help desk/ service desk environment (minimum of 1 year)

Thebes provides IT solutions & services differently from most other IT service providers. As an Assured Outcome Provider (AOP), we have spent fifteen years willingly sharing the client's risk with them by focusing on outputs (i.e. quality service & solutions and return on investment ROI) rather than inputs (i.e. pricelists and headcount). We do this by fitting our skills, solutions & capabilities to needs, augmenting our staff with enthusiastic professionals from our Academy Programme and remaining flexible as our clients' needs change.

Thebes Group is acting as an Employment Agency in relation to this vacancy.

Technical Problem, Incident & Change Manager

Role: Technical Problem, Incident & Change Manager

This role will be involved in all Incident, Problem and Change activities performed by the IPC team. However, this role will be the SME for Problem Management within the team. 70% of time will be spent on Problem Management, 30% on Incident and Change Management.

Key Essential Skills

  • A good level of awareness of application technologies to be able to interrogate or challenge SME's on areas of improvement or opportunity.
  • Unix (Solaris), Wintel (Microsoft), Storage (Hitachi), Networks (Cisco), Database (SQL, Oracle, Sybase), Desktop (Windows), Netscaler, virtualization, Veritas and Exchange Technologies including Integration technologies such as IBM MQ
  • A degree preferred.
  • ISEB ITIL practitioner or higher with a strong focus on incident, problem & knowledge management
  • Evidence of progression and consistency in career to date.

Outline Thebes Group

Thebes Group is a leading UK wide IT infrastructure technology consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds. To see our list of core capabilities please click here.

Role & Responsibilities:

  • Facilitate Post Incident Review meetings with IT teams to identify root cause and remedial actions
  • Create problem management tickets within the ITSM tool following an incident or for proactive management of a problem.
  • Ensure problem records are kept up to date with clear & concise information explaining what current investigational steps are taking place
  • Conduct proactive trending on a wide and diverse set of data points (major & non-major incidents) to highlight any potential incident themes
  • Liaise with IT Support teams to ensure Problem remedial actions are progressed and completed within required timescale.
  • Update ITSM tool for known errors
  • Ensure that quality assurance standards are maintained and improved where possible to ensure meaningful Management Information can be produced for Senior Management
  • Work closely with the Service Delivery Management and Production Services teams to pro-actively identify areas of opportunity for improvement
  • Provide frequent status and metric reporting taking the opportunity to continuously mature the catalogue as required.
  • Drive and control all Problem Management investigational activities & forums, including post incident review and white boarding sessions where required
  • Responsible for the end to end management of major and high impacting issues, ensuring issues are resolved as quickly as possible.
  • Manage incidents via conference calls, liaising and coordinating activities with IT support teams until issues is resolved.
  • Send communications for incidents to business and IT support teams.
  • Update incident tickets within the ITSM tool with incident details, and closed within a timely manner with all relevant details of the incident
  • Escalate incidents to management, being able to articulate details of the incident
  • To be an advocate for Thebes Group and to act in accordance with the company's Code of Conduct at all times.
  • Participate and undertake applicable professional, technical and career development training to include attainment of associated qualifications where required.
  • Comply with external and internal regulatory and statutory policies, procedures and regulations
  • Liaise with relevant and associated areas across the Thebes Group and client sites to ensure our policies are known, understood and drive the appropriate outcomes.
  • To undertake any other duties of a similar nature that the company reasonably requests to be performed that are within the expertise and skills of the jobholder.

Thebes does IT solutions & services differently from most other IT service providers. As an Assured Outcome Provider (AOP) we have spent fifteen years willingly sharing the client's risk with them by focusing on outputs (i.e. quality service & solutions and ROI) rather than inputs (i.e. pricelists and headcount). We do this by fitting our skills, solutions & capabilities to needs, augmenting our staff with enthusiastic professionals from our Academy programme and remaining flexible as our clients' needs change

Thebes Group is acting as an Employment Agency in relation to this vacancy.

Cherwell Partner