tel: +44 (0)1908 303670 enquiries@thebesgroup.co.uk

Service Desk & Technical Support

Service Desk and Technical Support

Thebes Group provides options for fully on site, offsite, or a hybrid service desk.  Our flexible model is to provide a quality service with a team of experienced and qualified engineers for the best outcome.

A Managed or Outsourced Service Desk Technical Support provides:

  • 24x7 & 365 days’ technical support or times to suit your business requirements
  • Single point of contact for all ticket logging
  • Qualified technicians from 1st Line contact all the way through to fault resolution
  • Service Level Agreement, tailored to your requirements
  • No requirement to cover holiday or sick leave
  • ITIL standard documentation on a customer-by-customer basis; processes designed for your requirements
  • Full documented escalation process 24×7 & 365 days
  • Scheduled Service Delivery Reviews for performance and to maintain/develop customer relationships
  • Scheduled reporting
  • Management of 3rd party support contracts along with warranty management & supplier relationships
  • Free up internal resource to concentrate on Business Critical Systems

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Cherwell Partner