tel: +44 (0)1908 303670 enquiries@thebesgroup.co.uk

Business Support Administrator – Recruitment/HR/Sales

Role: We seek to engage a flexible, helpful, friendly, multi-tasked, administrator with sound MS Office and CRM database skills. The successful candidate will join a small, but very busy team who work for a leading and highly successful IT Consultancy, looking after a number of major clients from the Financial Services Sector.

This role would suit someone that has been working within HR as it covers a lot of recruitment and on-boarding activities. Or someone that has been working for a recruitment agency, consultancy or sales operation.

Main duties will involve helping the Operations Manager by addressing all the back-end functions and support aspects, such as helping with resourcing work, such as loading advertisements, setting up interviews, undertaking pre-employment screening and processing offers. Managing the flow of contracts and client information, They will also get involved with Marketing and Social Media activities too. Due to the nature of the role, it is essential that candidates have experience of handling confidential and sensitive information. They also need to have an eye for detail and able to work with minimum supervision (after training).

We believe this role will suit someone that likes to be busy, has bags of common sense and lots of initiative. If you enjoy working in an ever-changing environment, juggling many tasks at once, helping people, as well as seeking the chance to learn and grow, (into Marketing or an account management role), then send us your CV now.

PLEASE NOTE THE SUCCESSFUL CANDIDATE HAS THE OPTION TO WORK IN MILTON KEYNES (PREFERRED) OR CITY OF LONDON

Key responsibilities:

  • Supporting the Operations Manager to look after the Business Development Managers and Account Managers.
  • Ensuring the compliance of Pre-employment Screening and Statement of Works against client Master Service Agreements.
  • Engaging with clients at management level to ensure satisfaction.
  • Uploading Advertisements job boards.
  • Managing the reposting as required.
  • Managing Timesheets including chasing contractors for their submission.
  • Processing and handling confidential information
  • Dealing with incoming mail//telephone calls
  • Arranging meetings, interviews, etc.
  • Assisting with event management activities.
  • Getting involved with social media to promote the firm and its services

Skills and Experience:

  • Excellent communication and customer service skills
  • Self-starter and able to work with minimum supervision
  • Highly organised, with excellent attention to detail and accuracy
  • Excel in a fast-paced environment, with the ability to prioritise workloads as required
  • Excellent written communication skills to be able to produce business documentation as required.
  • Ability to work as a team and support colleagues as required
  • Confident user of various IT packages including Microsoft Word and Excel, PowerPoint, Outlook, Skype for Business
  • Good interpersonal skills, proactive, organised, self-motivated, flexible, Relevant experience in a similar role (office administration)

Thebes Group is a leading IT services and technology consultancy based in the city of London and Milton Keynes. Thebes work with a number of leading Vendors, Government, Insurance and Financial Institutions including Investment Banks, Brokers, Hedge Funds.

Established in 1992, we are a full service provider that is 100% focused on delivering client value. We design, develop and implement leading technology solutions and resources, which help you, run your businesses better.

Thebes – Lead by Passion, Driven by Innovation and Dedicated to Results.


Thebes may process any personal information supplied in relation to your application. By providing your information, you consent to Thebes using your information to process your application and acknowledge that we will store and use your information in relation to your application.

Incident, Problem & Change Professional – Investment Banking

Change Management, Problem Management. Incident Management. Ticket System. ITSM tool. templates. end to end management of business impacting issues. Resolution of incidents. Incident Tickets. Escalation Daily Production Meetings. Post Incident Reviews. Identify root cause. Status updates. Management Reports. Banking. Investment Banking. Analyst. Support. Incident Review Meetings. IT Infrastructure Systems. Financial Services. Managed File Transfer. Control-M. NetBackup. Windows. UNIX Solaris. Citrix. Nagios. SolarWinds, SCOM. Monitoring tools.

Key Skills:

  • Good experience of Change, Incident and/or Problem management
  • Experience of working in the Investment Banking sector.
  • Good knowledge of IT Infrastructure system.

Role: We have the need to engage an experienced Incident, Problem and Change Professional. Due to the nature of the role he/she needs to offer experience of working in the Investment Banking sector. The successful candidate will report directly to the IT Service Delivery/ IPC & Service Desk Manager.

The role will span Incident, Change and Problem Management activities and will form part of a 3 person team who will cover the hours between 0700 and 1800 Monday to Friday – with staggered start and end times. The position will involve working closely with the client’s IT teams ensuring that they adhere to Incident, Problem and Change processes.

Technology wise: Candidates will be working with Control-M, MTF (Managed File Transfer), NetBackup, Windows, Unix Solaris and Citrix. Other: Nagios, Solarwinds, SCOM, Monitoring rools.

Purpose /Overview:

* Managing business impacting incidents from start to resolution.

* Performing problem management on all the managed incidents.

* Performing change management admin duties.

* Working closely with the client IT support teams to ensure the teams adhere to Incident, Problem and Change processes.

* Performing admin duties across Incident, Problem and Change to ensure all tickets within the ITSM tool meet the template requirements.

Change Management:

  • Facilitate IT change activities across the clients (banks) change and run program.
  • Review changes and liaise with IT Support teams to ensure the change meets required governance and process is adhered to.
  • Run Change Advisory Board meetings with IT Support teams.
  • Update the ITSM tool as part of workflow approval.
  • Provide change management reports to IT Support teams and Management.

Incident Management:

  • Cover the end to end management of business impacting issues, engaging relevant IT support teams to ensure incidents are resolved as quickly as possible.
  • Manage incidents via conference calls, liaising and coordinating activities with IT Support teams until issues is resolved.
  • Send communications for incidents to all stakeholders.
  • Update incident tickets within the ITSM tool with incident details. The incident tickets need to be updated in a timely manner and follow the standard template for required information.
  • Escalate incidents to management, being able to articulate details of the incident.
  • Run Daily Production meetings with all IT support teams to discuss any incidents that have occurred over the previous 24 hours.

Problem Management:

  • Facilitate Post Incident Review meetings with IT teams to identify root cause and remedial actions.
  • Create problem management tickets within the ITSM tool following any managed incident.
  • Perform for proactive Problem Management working with IT support teams to identify repeat issues, plan remediation actions and track through the ITSM too.
  • Manage the life cycle of Problem tickets.
  • Liaise with IT Support teams to ensure Problem remedial actions are progressed and completed within required timescales.
  • Run regular Problem Management meetings with IT Support teams for status updates on outstanding problem actions.
  • Update ITSM tool with known errors.

Outline Thebes Group

Thebes Group is a leading UK wide IT infrastructure technology consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds. To see our list of core capabilities please click here.

Thebes does IT services differently from most other IT service providers. As an Assured Outcome Provider (AOP) we have spent more than 15 years willingly sharing the client’s risk with them by focusing on outputs (i.e. quality service and ROI) rather than inputs (i.e. price lists and warm bodies). We do this by fitting skills to needs, not to job titles, augmenting our staff with enthusiastic professionals and remaining flexible as our clients’ needs change.

Thebes Group is a leading IT services and technology consultancy based in the city of London and Milton Keynes. Thebes work with a number of leading Vendors, Government, Insurance and Financial Institutions including Investment Banks, Brokers, Hedge Funds.

Established in 1992, we are a full service provider that is 100% focused on delivering client value. We design, develop and implement leading technology solutions and resources, which help you, run your businesses better.

Thebes – Lead by Passion, Driven by Innovation and Dedicated to Results.


Thebes may process any personal information supplied in relation to your application. By providing your information, you consent to Thebes using your information to process your application and acknowledge that we will store and use your information in relation to your application.

Incident/Problem/Change Analyst – Investment Banking

Role: Incident/Problem/Change Analyst

Incidents. Problem Management. Change Management. IT Changes. Liaison with IT Support teams. Governance. Processes. Manage incidents. Update incident tickets. Incident tickets. ITSM tool. incident details. Escalate incidents. Incident Review meetings. Problem Management tickets. Problem tickets. IT infrastructure systems. Banking. Financial Services. Shift Pattern.

Key Skills:

  • 2 – 5 years Incident and/or Problem management
  • Experience of working in the Investment Banking sector.
  • Good knowledge of IT Infrastructure systems.

Role:

The successful candidate will be based upon our client site in London and will report directly to the IT Service Delivery | IPC & Service Desk Manager who manages a busy Service Desk group and Network Operations Centre team. He/she will be accountable for policing the end to end management of incident, problem and change activities. The teams cover the hours between 0700 and 1800 Monday to Friday with staggered start and end times. There is also an on-call element to the role, covering Incident Management outside of working hours on a rota basis. The position will involve working closely with the client’s IT teams ensuring that they adhere to Incident, Problem and Change processes.

Main Duties:

Change Management:

Facilitate IT change activities across the clients (banks) change and run program.

Review changes and liaise with IT Support teams to ensure the change meets required governance and process is adhered to.

Run Change Advisory Board meetings with IT Support teams.

Update the ITSM tool as part of workflow approval.

Provide change management reports to IT Support teams and Management.

Incident Management:

Responsible for the end to end management of major and high impacting issues, ensuring issues are resolved as quickly as possible.

Manage incidents via conference calls, liaising and coordinating activities with IT Support teams until issues is resolved.

Send communications for incidents to business and IT Support teams.

Update incident tickets within the ITSM tool with incident details and closed within a timely manner with all relevant details of the incident.

Escalate incidents to management, being able to articulate details of the incident.

Problem Management:

Facilitate Post Incident Review meetings with IT teams to identify root cause and remedial actions.

Create problem management tickets within the ITSM tool following an incident or for proactive management of a problem.

Manage the life cycle of Problem tickets.

Liaise with IT Support teams to ensure Problem remedial actions are progressed and completed within required timescales.

Update ITSM tool for known errors.

Outline Thebes Group

Thebes Group is a leading UK wide IT infrastructure technology consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds. To see our list of core capabilities please click here.

Thebes does IT services differently from most other IT service providers. As an Assured Outcome Provider (AOP) we have spent more than 15 years willingly sharing the client’s risk with them by focusing on outputs (i.e. quality service and ROI) rather than inputs (i.e. price lists and warm bodies). We do this by fitting skills to needs, not to job titles, augmenting our staff with enthusiastic professionals and remaining flexible as our clients’ needs change.

Thebes Group is a leading IT services and technology consultancy based in the city of London and Milton Keynes. Thebes work with a number of leading Vendors, Government, Insurance and Financial Institutions including Investment Banks, Brokers, Hedge Funds.

Established in 1992, we are a full service provider that is 100% focused on delivering client value. We design, develop and implement leading technology solutions and resources, which help you, run your businesses better.

Thebes – Lead by Passion, Driven by Innovation and Dedicated to Results.


Thebes may process any personal information supplied in relation to your application. By providing your information, you consent to Thebes using your information to process your application and acknowledge that we will store and use your information in relation to your application.

Junior Project Manager

Financial Services

Essential skills: –

Infrastructure Delivery, networks, desktop, Windows, MS Office Suite, ServiceNow, you must have 12-24 months experience working within a technical environment and a desire to transition into project. management

Additional requirements:

Results driven, focused on deliverables and outputs. You must have excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude.

Outline of Role:

A fantastic opportunity to join a rapidly growing team focussed on delivering high-level services around data centres, experience required to define, document and manage small to medium scale implementation projects with minimal supervision, working with multiple teams that may have differing priorities and working/cultural practices. You will be responsible for preparing, maintaining project plans and track activities against the plan. Implement effective communication plans and operating rhythms, including provision of regular and accurate reports.

 Role & Responsibilities:

  • Stakeholder management.
  • Coordinate activities (technical and non-technical) with network teams from High Level Design to implementation to operational assurance.
  • Liaise with 3rd party vendors to ensure project deliverables and timescales are agreed.
  • Liaise with Commercial and Business Operations to ensure efficiency around the commercial governance framework.
  • Drive deliverables and dates with respective teams and their dependencies.
  • Manage multiple deployments and priorities.

Outline Thebes Group:

Thebes Group is a leading UK wide IT infrastructure technology consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds. To see our list of core capabilities please click here.

Thebes Group will not retain or profile the private data contained in an application unless explicitly given consent to do so by the applicant. Applications will not be rejected via an automated process. If you have questions or concerns about your personal data for the duration of your application, please contact us via our website.

 

Cyber Security Engineer

Essential skills: 

  • Cyber Security framework – Auditing, Discovery & Implementation
  • Windows and Linux security
  • Cloud Security
  • Security Admin
  • Vendor Driven Environment
  • Professional qualification CEH, CISSP – desirable

Solid experience of: –

You must have a min of 5+ years’ experience as a Cyber Security Engineer with an outstanding organisation.

Dealing with senior stakeholders, Program management, suppliers and other departments. Creating and consulting, including Auditing and Discovery for Cyber strategy covering implementation. Proactively addressing the cyber incidents and problems. Leveraging other services where possible and provide the basis on which the firm works.

Overview:

To provide first class implementation planning and delivery of all portfolio products and services offered.  Implementation of our audit service is core to the business and provides the data that SecOps transforms to make the initial product offering.  All customer development is fostered from the audit with the aim of getting control of cyber risk by addressing governance and hygiene and easing the journey to fully managed SOC/SIEM.  The Security Engineer is the technical specialist who interfaces with the customer IT team to ensure a smooth well planned and coordinated installation.

Essential Experience: (Must-have skills/qualifications)

 

  • Professional qualification considered a benefit (CEH, CISSP etc)
  • Completion of bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, Cyber Security or related program.
  • Or relevant industry experience.
  • Effective written and oral communication skills to include the use of typical Microsoft Office products.
  • Exposure to introductory computer language training – at ease with scripting/automation.
  • Must be able to work in different environments (office, data centre, lab) and be able to use a computer.
  • Configuration of Windows and Linux host-based security.
  • Understanding of cloud computing security concepts.
  • Good networking knowledge to architect and custom-fit solutions.
  • Customer facing and able to present confidently.
  • Demonstrable ability with general security admin tools.
  • Self-motivated and eager learner, aptitude to grow and develop within the field
  • Reporting to the Head of Professional Services
  • UK customer base with some customers having an International presence.
  • Travel within the UK with some overnight stays where schedules dictate.
  • Motor vehicle ownership and a full driving license is required.
  • Travel expenses fully reimbursed on submission of claim with receipts (mobile app).
  • Laptop provided
  • Home working approved on a job by job basis.
  • Attendance at the office is required for updates, to support the SecOps team and when IR work dictates.

Roles and Responsibilities:

  • To produce Scope of Work documents on behalf of customers in order to demonstrate a full understanding of the delivery engagement.
  • To maintain a working relationship with primary vendors on the product portfolio to maintain a current understanding of features and installation methods.
  • To carry out pre and post sales installation duties for existing customers and new opportunities to keep the sales cycle in motion – web collaboration presentations.
  • To identify further technical opportunities within customer accounts to further embed the company and drive revenues.
  • To foster a deep understanding of the data collected and its utility to interface with SecOps to iron out any data collection issues quickly and efficiently.
  • To impart cyber security knowledge and expertise with customers to win favour and trust that facilities a deeper engagement and demonstrates the value of the company.
  • To create and update maintain learning materials and product information relevant to the role for the team to ensure that all peers are fully briefed and prepared for situations that occur on site.
  • To maintain a related cyber security specialism within the organisation to aid self-motivation and interest.
  • To exude confidence when discussing and implementing the solutions offered by the company with customers and vendors to help keep the business at the front line.
  • To engage with the customer to deliver the validate the audit findings and deliver a hygiene programme based on factual evidence to show Risk performance reduction across the cyber kill chain.

Outline on Thebes Group: Thebes Group was established in 1992. It is a leading IT Infrastructure technology consultancy based in the City of London. It works with numerous leading Vendors, Government, Insurance firms, Financial Institutions including Investment Banks, Brokers, Hedge Funds, etc.

Thebes – Lead by Passion, Driven by Innovation and Dedicated to Results.

Thebes may process any personal information supplied in relation to your application. By providing your information, you consent to Thebes using your information to process your application and acknowledge that we will store and use your information in relation to your application.

Cherwell Partner