tel: +44 (0)1908 303670 enquiries@thebesgroup.co.uk

Careers

Welcome to Careers

As a trusted Consultancy and Assured Outcome Provider (AOP) our values, engagement model and ability to deliver flexible solutions stand us apart from our competitors. We aren’t simply interested in putting more Consultants on-site or in generating more profit, we see our clients as partners, so embrace their culture and values and ensure that we are always focused on delivering the quality outcome they need, in the most efficient time-frame possible. With this in mind, building, growing and maintaining a high quality team who share the same attitude and professionalism towards our partners’ projects is of huge importance to us.

Junior ITSM Consultant

Role: Junior ITSM Consultant (Full training will be provided)

Key Essential Skills

Process Orientated, exceptional organisation skill, Passionate, Hard Working, can do attitude, Degree in Technology would be beneficial, strong understanding of technology. Training will be provided within the Thebes Academy programme.

Knowledge Of

Computer Science, Mechanical engineering, experience of customer services, Call Logging, full training will be provided with our ITSM partner platform (Cherwell, Snow, Remedy BMC, JIRA) ITIL

Desirable Skills (Any of the below)

Python, Java, C#, HTML, XML, JavaScript/AJAX.

Outline Thebes Group

Thebes Group is a leading UK wide IT infrastructure technology consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds. To see our list of core capabilities please click here. Training will be provided.

Role & Responsibilities:

  • Adhere to and promote the defined processes and procedures appropriate to the incident/request. If the incident is received via the Service Desk, ensure all possible diagnostics are undertaken.
  • Acquire business awareness of our customers' reliance on technology to deliver a high level of service.
  • Undertake any alternate support tasks as required to process data or provide information required to ensure the smooth and efficient running of the centre.
  • Your day to day responsibilities will include:
  • Taking ownership and resolving our customers' requests and queries
  • Using your knowledge and problem solving skills to meet and exceed the customer's needs, and help them with their individual business requirements
  • Being a confident communicator using your customer service experience to adapt your conversational style to build rapport with our Customers
  • Maintaining high customer service standards at all times ensuring quality criteria is met in every customer engagement
  • Delivering efficient and professional customer service with the minimum of supervision.

Thebes Group is a leading IT services and technology consultancy based in the city of London and Milton Keynes. Thebes work with a number of leading Vendors, Government, Insurance and Financial Institutions including Investment Banks, Brokers, Hedge Funds.

Established in 1992, we are a full service provider that is 100% focused on delivering client value. We design, develop and implement leading technology solutions and resources, which help you, run your businesses better.

Thebes - Lead by Passion, Driven by Innovation and Dedicated to Results.


Thebes may process any personal information supplied in relation to your application. By providing your information, you consent to Thebes using your information to process your application and acknowledge that we will store and use your information in relation to your application.

ITSM / CMDB Technical Implementation Consultant

Role: ITSM / CMDB Technical Implementation Consultant (Developer / Administrator)

Key Essential Skills

ITSM, ITIL v3, in-depth experience of ServiceNow, Cherwell, BMC Remedy, Frontrange, LANdesk, HEAT, you must have a strong background in Configuration of CMDB and Workflows, data modelling, Orchestration, Workflow Development

Knowledge of

REST / SOAP Webservices, Unix Shell Scripting, PowerShell, SNMP, Service Mapping and tooling of third party applications.

Desirable

ITSM Certified Administrator (Cherwell, Frontrange, Heat, LANdesk, Jira, Remedy, ServiceNow.)

Outline Thebes Group

Thebes does IT solutions & services focussed within the ITSM arena, delivering a service of excellence. As an Assured Outcome Provider (AOP) we have spent fifteen years willingly sharing the client's risk with them by focusing on outputs (i.e. quality service & solutions and ROI) rather than inputs (i.e. pricelists and headcount). We do this by fitting our skills, solutions & capabilities to needs, augmenting our staff with enthusiastic professionals from our Academy programme and remaining flexible as our clients' needs change.

Role & Responsibilities

  • Working experience with ServiceNow, in a support/development analyst role in a medium to large scale enterprise organisation.
  • Proven customer support experience in an IT operations environment including management of own workstack comprising incidents, changes and problem records and escalation procedures.
  • Must have extensive knowledge of the following ITIL disciplines including: Incident Management, Problem Management, Change Management, Configuration Management, Request Management and Process Automation.
  • Supporting delivery of successful technology transformations and adoption of new practices.
  • Expert understanding of ServiceNow development and administration.

Key Skills and Experience

  • 5 years plus working with ServiceNow, Cherwell, Frontrange, Heat, LANdesk, Jira, Remedy in a support & development role.
  • Knowledge and qualifications in ITIL and Project Management.
  • Good architecture and design experience.
  • Knowledge and use of toolsets & systems (Sharepoint, JIRA, MS Office, SQL,)
  • Knowledge and use of monitoring tools (BPPM, ADDM, Splunk, App Dynamics)
  • Strong knowledge of Enterprise deployments and infrastructure
  • Proven track record in implementing CMDB, Data Modelling
  • ITSM Configuration and Data Integration
  • ITSM Change Management Processes

Thebes Group is a leading IT services and technology consultancy based in the city of London and Milton Keynes. Thebes work with a number of leading Vendors, Government, Insurance and Financial Institutions including Investment Banks, Brokers, Hedge Funds.

Established in 1992, we are a full service provider that is 100% focused on delivering client value. We design, develop and implement leading technology solutions and resources, which help you, run your businesses better.

Thebes - Lead by Passion, Driven by Innovation and Dedicated to Results.


Thebes may process any personal information supplied in relation to your application. By providing your information, you consent to Thebes using your information to process your application and acknowledge that we will store and use your information in relation to your application.

Technical ITSM Implementation BA

Role: Technical ITSM BA: Cherwell, BMC Remedy, ServiceNow, Frontrange

Key Essential Skills:

ITSM, ITIL v3, in-depth experience of ServiceNow, BMC Remedy, Cherwell , Frontrange, LANdesk, HEAT, you must have a strong background in Configuration and Workflow.

SCRUM/Agile development methodology. Windows Server and Microsoft .Net Framework technology (Windows Server, IIS, SQL Server, Active Directory, Exchange, Web Services) Experience of Build Configuration deployment, reconciliation.

Must have experience of working with an IT Service Management software solution (BMC, ServiceNow, Cherwell, Remedy, Assist ect ect ) Training on specific technology will be given

Outline Thebes Group

Thebes does IT solutions & services focussed within the ITSM arena, delivering a service of excellence. As an Assured Outcome Provider (AOP) we have spent fifteen years willingly sharing the client's risk with them by focusing on outputs (i.e. quality service & solutions and ROI) rather than inputs (i.e. pricelists and headcount). We do this by fitting our skills, solutions & capabilities to needs, augmenting our staff with enthusiastic professionals from our Academy programme and remaining flexible as our clients' needs change

Role & Responsibilities:

  • The day to day duties in this role as the Technical Business Consultant is to work directly with the customer to understand their needs, propose solutions to business problems and lead the technical delivery of their ITSM solution with training provided.
  • Improve the client's IT services they provide to their customers (and the control environment that underpins them) by maturing the underpinning IT Service Management (ITSM) framework, its processes and functions.
  • Provide creative solutions to resolve business problems from customer requirements based on ITSM technology, the ITIL v3 framework and previous solution experience.
  • Replace the current ITSM toolset and avoid risks associated with the current toolset's end-of-life process.
  • Hands-on technical delivery and documentation of ITSM solutions within specified deadlines employing technical skills in Windows Server and Microsoft .Net Framework technology (Windows Server, IIS, SQL Server, Active Directory, Exchange, Web Services etc). Training on specific technology will be given.
  • Technical ability including development, testing and implementation of ITSM solutions with the ability to use the following technical skills. HTML, XML, JavaScript/AJAX, Integrations to a professional level.

Thebes Group is a leading UK wide IT infrastructure technology consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds. To see our list of core capabilities please click here.

Thebes Group is a leading IT services and technology consultancy based in the city of London and Milton Keynes. Thebes work with a number of leading Vendors, Government, Insurance and Financial Institutions including Investment Banks, Brokers, Hedge Funds.

Established in 1992, we are a full service provider that is 100% focused on delivering client value. We design, develop and implement leading technology solutions and resources, which help you, run your businesses better.

Thebes - Lead by Passion, Driven by Innovation and Dedicated to Results.


Thebes may process any personal information supplied in relation to your application. By providing your information, you consent to Thebes using your information to process your application and acknowledge that we will store and use your information in relation to your application.

Networks Infrastructure Delivery Manager – Project Management

Role: Networks Infrastructure Delivery Manager - Project Management

Key Essential Skills

Infrastructure Delivery, Implementations, Network Essentials, Network connectivity, WAN/LAN, VPN, Switches, TCP/IP, Cisco and Juniper Networking, MS Project, MS Office Suite, you must have a strong understanding of project management and the full life cycle.

You must have excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude.

Outline of Role

A fantastic opportunity to join a rapidly growing team focussed on delivering high-level services around data centres, switches, LAN/WAN with network essentials experience required to define, document and manage small to medium scale implementation projects with minimal supervision, working with multiple teams that may have differing priorities and working/cultural practices. You will be responsible for preparing, maintaining project plans and track activities against the plan. Implement effective communication plans and operating rhythms, including provision of regular and accurate reports. Working in our Milton Keynes office to offer a global service "eyes on glass".

Role & Responsibilities

  • Stakeholder management
  • Coordinate activities (technical and non technical) with network teams from High Level Design to implementation to operational assurance.
  • Liaise with 3rd party vendors to ensure project deliverables and timescales are agreed.
  • Liaise with Commercial and Business Operations to ensure efficiency around the commercial governance framework.
  • Liaise with BCO to ensure accuracy of hardware ordering and deliverability.
  • Experience of co-location space diversity in terms of Network and Mechanical and Electrical, Telecommunications, Data infrastructure and Financial Data Networks include the carrier access networks
  • Drive deliverables and dates with respective teams and their dependencies.
  • Manage multiple deployments and priorities

Outline Thebes Group

Thebes Group is a leading UK wide IT infrastructure technology consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds. To see our list of core capabilities please click here.

Thebes Group is a leading IT services and technology consultancy based in the city of London and Milton Keynes. Thebes work with a number of leading Vendors, Government, Insurance and Financial Institutions including Investment Banks, Brokers, Hedge Funds.

Established in 1992, we are a full service provider that is 100% focused on delivering client value. We design, develop and implement leading technology solutions and resources, which help you, run your businesses better.

Thebes - Lead by Passion, Driven by Innovation and Dedicated to Results.


Thebes may process any personal information supplied in relation to your application. By providing your information, you consent to Thebes using your information to process your application and acknowledge that we will store and use your information in relation to your application.

Junior IT Operator (shifts) -Network Operation Centre

Role: Junior IT Operator (shifts) -Network Operation Centre

Key Essential Skills

  • MS Word, Excel, PowerPoint, Network Essentials, 1st Line Support, Customer Service would be advantageous
  • Full training provided

Knowledge Of

  • Monitoring tools
  • Customer Service

Outline Thebes Group

Thebes Group is a leading UK wide IT infrastructure technology consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds. To see our list of core capabilities please click here.

Role & Responsibilities:

  • Maintains a high-quality level for the calls received and the tickets handled;
  • Responsible for the daily completion of NOC trouble tickets' in their appropriate time and

manner;

  • Be involved in all the activities related to NOC and Routing Departments and shift handover;
  • Perform all operational procedures as allocated by the shift leader, and operations team leader accurately to completeness and in a timely manner
  • Read handover from previous shift and ensure you understand all outstanding events, errors and problems
  • Ensure all known outstanding, events, errors and problems are highlighted, documented and handed over to the following shift
  • Assist in the maintenance of existing operational documentation and procedures
  • Escalate problems in adherence with the problem management process
  • Provide operational support resources to system managers, DBAs and application support groups, and application developers
  • Assist in producing service exception reports

Thebes does IT services differently from most other IT service providers. As an Assured Outcome Provider (AOP) we have spent more than 15 years willingly sharing the client's risk with them by focusing on outputs (i.e. quality service and ROI) rather than inputs (i.e. price lists and headcount). We do this by fitting skills to needs, not to job titles, augmenting our staff with enthusiastic professionals and remaining flexible as our clients' needs change.

Thebes Group is a leading IT services and technology consultancy based in the city of London and Milton Keynes. Thebes work with a number of leading Vendors, Government, Insurance and Financial Institutions including Investment Banks, Brokers, Hedge Funds.

Established in 1992, we are a full service provider that is 100% focused on delivering client value. We design, develop and implement leading technology solutions and resources, which help you, run your businesses better.

Thebes - Lead by Passion, Driven by Innovation and Dedicated to Results.


Thebes may process any personal information supplied in relation to your application. By providing your information, you consent to Thebes using your information to process your application and acknowledge that we will store and use your information in relation to your application.

Business Development Manager

Job title: Business Development Manager Tier 2 Department: SalesControlled Functions/areas of significant responsibility: New Sales Revenues, New Clients, Client Relationships, BAUReports to: Head of Business Development/CEODirect Reports: None.

Purpose:

* Build new business IT managed services pipeline * Bring in a minimum of 4 New Clients per year on a managed service capability * Sell Thebes Group capabilities & services, achieving defined targets* Create resource capability around key Towers* Run BAU desk

Main duties:

* Understanding customers' diverse, specific business needs and applying product knowledge to meet those needs;* Ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes and then documenting them;* Cold-calling to create interest in products and services, generate new business leads and arrange meetings targets will be set and need to be achieved* Identifying and developing new business through networking and courtesy and follow-up calls;* Preparing and delivering customer presentations and demonstrations of the software, articulately and confidently;* Marketing and promoting a portfolio of products by writing and designing sales literature and through attending industry events;* Maintaining awareness and keeping abreast of constantly changing software and hardware systems and peripherals;* Developing effective sales plans using sales methodology;* Providing technical advice to customers on skill set requirements;* Meeting sales targets set by managers and contributing to team targets* Networking with existing customers to maintain links and promote additional Professional Services * Responding to tender documents, writing proposals, reports and supporting literature;* Managing workload in order to organise and priorities daily and weekly goals;* Contributing to team or progress meetings to update and inform colleagues.

Land new clients

* Prospect: Use existing personal contact network and in collaboration with Thebes' colleagues, management and partners, identify potential new customers;* Propose: Gain an understanding of the underlying business needs and constraints of targeted prospects to present optimal Thebes' solutions offering quantifiable ROIs;* Close: Overcome objections to win mandates in new clients or in new operational areas of existing clients;* Deliver: Work with colleagues to ensure high level of customer service;* Hand on: Establish suitable client expectations to enable early hand over of the relationship to a Client Development executive according to an agreed timetable.Play in the Thebes Team* Leadership: Conform to the Thebes modus operandi, supporting colleagues and contributing in the delivery and achievement of our overall team and business objectives;* Marketing: Work with Thebes management to build the company's reputation in the market and to generate leads;Housekeeping* Planning: In conjunction with senior management, build and maintain targeted account plans for each prospect and client; and* Reporting: Use CRM to record all activity to support reporting, training and revenue demand.* Administration: Comply with internal processes and policies ensuring admin aspects of the role is up to date

Professionalism

* To be an advocate for Thebes Group and to act in accordance with the company's Code of Conduct always;* Participate and undertake applicable professional, technical and career development training to include attainment of associated qualifications where required.* Comply with external and internal regulatory and statutory policies, procedures and regulations* Liaise with relevant and associated areas across the Thebes Group and client sites to ensure our policies are known, understood and drive the appropriate outcomes.* To undertake any other duties of a similar nature that the company reasonably requests to be performed that are within the expertise and skills of the jobholder.

* Education:

There are no explicit educational requirements

* Skills:

* Essential Technical Skills * Able to demonstrate an in-depth grasp of the challenges facing the implementers of IT systems;* Experience within IT Sales environment 1 years minimum * Ability to be able to work accurately, with good attention to detail * Be able to use databases, spread sheets, word processing and accounts packages* Build profitable solutions with cross functional teams * Able to understand and discuss clients' P&L and Balance Sheets * Build/ Deliver Client Presentations as required.

Personal * Hunter - A true sales professional; * Proven track record in delivering new clients and revenues;* Ability to manage (a team) under pressure and prioritise workload;* Have excellent communication skills and the ability to communicate on all levels - especially with client senior executives (CXO);* Ability to handle conflict and work well under pressure;* Have good spoken and written communication skills;* Enjoy working with people;* Have good organising skills; and* Have problem solving skills;

Thebes Group is a leading IT services and technology consultancy based in the city of London and Milton Keynes. Thebes work with a number of leading Vendors, Government, Insurance and Financial Institutions including Investment Banks, Brokers, Hedge Funds.

Established in 1992, we are a full service provider that is 100% focused on delivering client value. We design, develop and implement leading technology solutions and resources, which help you, run your businesses better.

Thebes - Lead by Passion, Driven by Innovation and Dedicated to Results.


Thebes may process any personal information supplied in relation to your application. By providing your information, you consent to Thebes using your information to process your application and acknowledge that we will store and use your information in relation to your application.

Cherwell Partner