Apprentice – Service Desk Support – Investment Banking
Role: Apprentice – Service Desk Support – Investment Banking
Essential Knowledge Skills of:
Windows 7, Excellent communication skills, Strong understanding of setting up wireless networks , Office 365, Word, Excel, Knowledge of setting up home security/ anti-virus. Full training will be given.
Outline Thebes Group
Thebes Group is a leading UK wide IT infrastructure technology consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds. To see our list of core capabilities please click here.
Role & Responsibilities:
You will be working with the service desk team. You must have a proven track record in being reliable, dedicated and committed. Working with the front office, middle office and back office resolving 1st line issues through escalation and logging tickets and calls through dedicated IT systems.
You will be required to work to a defined training program over a two year period with a dedicated trainer.
- Providing ongoing 1st line support for escalation on the following, maintenance, upgrades and installation of all supported software and hardware as defined by the IT Manager.
- To respond to all work order requests within SLAs, document all IT support calls, update and maintenance of the Help Desk database.
- Supporting the IT Manager in keeping all relevant IT documentation up-to-date.
- Maintaining the inventory of IT asset.
- Preparing documentation to support the IT manager in definition of localised budgetary requirements
What qualifies the successful apprentice:
- Willingness to learn
- Able to work as part of a team
Thebes does IT services differently from most other IT service providers. As an Assured Outcome Provider (AOP) we have spent more than 15 years willingly sharing the client’s risk with them by focusing on outputs (i.e. quality service and ROI) rather than inputs (i.e. price lists and warm bodies). We do this by fitting skills to needs, not to job titles, augmenting our staff with enthusiastic professionals and remaining flexible as our clients’ needs change.
Thebes Group is a leading IT services and technology consultancy based in the city of London and Milton Keynes. Thebes work with a number of leading Vendors, Government, Insurance and Financial Institutions including Investment Banks, Brokers, Hedge Funds.
Established in 1992, we are a full service provider that is 100% focused on delivering client value. We design, develop and implement leading technology solutions and resources, which help you, run your businesses better.
Thebes – Lead by Passion, Driven by Innovation and Dedicated to Results.
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Job Reference: SERVDESKAPP
Salary per: Annum
Job Start Date: