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GDPR for IT Service Management

503   GDPR for IT Service Management – Cherwell Blog Article “We use our Cherwell - ITSM tool for running our support function, how does GDPR affect me?” “We only use our ITSM tool for tracking customer support calls, it doesn’t come under GDPR does it? This...

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Latest Jobs

Voice Project Manager – Digital Workplace/Financial Services

Migrations, green field implementations, legacy transformation programmes, MiFID, MAR, GPPR, Agile, JIRA, Confluence, Speakerbus, IPC and BT, UC Market, Trader Voice Markets. Office 365. Project Financials, Budgeting, Risk Management, Reporting. Legacy call recordings. Call recordings. Migration plans. User Adoption planning. RFP. Market Reviews. Essential Skills: Offer good experience of migrating on-premise technologies to cloud service […]

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Voice Project Manager – Digital Workplace/Financial Services

Migrations, green field implementations, legacy transformation programmes, MiFID, MAR, GPPR, Agile, JIRA, Confluence, Speakerbus, IPC and BT, UC Market, Trader Voice Markets. Office 365. Project Financials, Budgeting, Risk Management, Reporting. Legacy call recordings. Call recordings. Migration plans. User Adoption planning. RFP. Market Reviews. Essential Skills: Offer good experience of migrating on-premise technologies to cloud service […]

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Senior Programme Manager (FMCG)

Rate: Market Rate Key Essential Skills Senior programme manager with 10 years+ experience Solid experience within the FMCG sector – ideally experience of factories Commercial and contract experience Separation, project plan, cut over, RAID LOG, RACI, Budgets, Resourcing Infrastructure technology SIAM, Prince2, Agile Extensive experience around large-scale separation programmes Supply chain management Role & Responsibilities: […]

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Test Manager

Role: Test Manager Thebes group are looking for an experienced senior Test Manager to join a global separation programme. You should have at least 10 years’ experience working within high paced demanding programmes of work. You will be working on a greenfield site created through the separation. You will be responsible for the overall test […]

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Business Intelligence Analytics Designer (BIRT)

Key Essential Skills Experience with OpenText™ Analytics Designer (Formerly BIRT Designer Pro) Analysing and converting the business requirements and mapping them into the configured components of a BI dashboard and/or reporting pack. Building multi-tier report using BIRT or OpenText™ Analytics Designer to design and create dynamic reports with embedded analytics, data visualizations, interactive web applications, […]

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Business Support Administrator – Recruitment/HR/Sales

Role: We seek to engage a flexible, helpful, friendly, multi-tasked, administrator with sound MS Office and CRM database skills. The successful candidate will join a small, but very busy team who work for a leading and highly successful IT Consultancy, looking after a number of major clients from the Financial Services Sector. This role would […]

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Incident, Problem & Change Professional – Investment Banking

Change Management, Problem Management. Incident Management. Ticket System. ITSM tool. templates. end to end management of business impacting issues. Resolution of incidents. Incident Tickets. Escalation Daily Production Meetings. Post Incident Reviews. Identify root cause. Status updates. Management Reports. Banking. Investment Banking. Analyst. Support. Incident Review Meetings. IT Infrastructure Systems. Financial Services. Managed File Transfer. Control-M. […]

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Incident/Problem/Change Analyst – Investment Banking

Role: Incident/Problem/Change Analyst Incidents. Problem Management. Change Management. IT Changes. Liaison with IT Support teams. Governance. Processes. Manage incidents. Update incident tickets. Incident tickets. ITSM tool. incident details. Escalate incidents. Incident Review meetings. Problem Management tickets. Problem tickets. IT infrastructure systems. Banking. Financial Services. Shift Pattern. Key Skills: 2 – 5 years Incident and/or Problem […]

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Junior Project Manager

Financial Services Essential skills: – Infrastructure Delivery, networks, desktop, Windows, MS Office Suite, ServiceNow, you must have 12-24 months experience working within a technical environment and a desire to transition into project. management Additional requirements: Results driven, focused on deliverables and outputs. You must have excellent written, oral, instructional, presentation and interpersonal skills focused on […]

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Operations and Service Management Professional

Google Cloud Platform Cloud Platform. Google Cloud Platform. ITSM. Incident Management, Problem Management. Change Configuration. Service Catalogue. Service Level Agreements. ITOM. Performance monitoring, Capacity Management. Availability Management. Monitoring Cloud usage and billing. Compliance. Security Event Logging and Monitoring. Cloud Infrastructure services. ITIL processes. Data Controls. Security Governance. AWS. Azure. DevOps environment. SRE environment. Continuous Service […]

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